In the end I arranged for other travel accommodations to drive to my family reunion destination. I spoke with a United supervisor who showed zero empathy or concern with the situation. United representatives could not find a flight that guaranteed a seat (not on a long standby list) that was even in the same 12 hour period. Waited in customer service line for hours, literally longer than it would have taken to take off and arrive at my scheduled destination. Ended up forcing those unlucky souls in the last boarding group off flight with no offer of credit or accommodation. They gave me a customer relations group contact information to follow up with for complaint but since they sent me the 3 emails in May about the change, they have no liability to fix the situation.'Ĭons: 'The flight was overbooked and asked for several volunteers to take later flights for travel credit. No apology, no help, no hotel for the night.Terrible experience by United. I ended up going to Air Canada to get a flight from PHX to RNO the next day. They only kept repeating that they notified me so there is nothing they could do. They say they emailed 3 times in May but I never got it (I'm a bit crazy about my email staying clean) so they say it might have went in to my spam folder due to they types of emails they send to customers. An hour later they find out that they cancelled the flight and moved my departure time to 8:25am for that day. Came back at 3:00pm to check-in and they could not find my information. Tried to check in and check baggage at 9:30am but was turned away saying I could only check in 3 hrs prior to my flight. Cons: 'Purchased tickets 4 months before this flight for a departure time of 6:05pm.

Ontario california